Skip to content
ProdQueue
Open navigation

Support

Get help with ProdQueue

Tell us what you expected, what happened and the steps that reproduce it. We can help with setup, configuration, compatibility and technical issues.

Setup

Start with installation, trigger status, tracked products, and a safe test order.

Troubleshooting

Check the common causes of missing, duplicate, or unexpectedly completed jobs.

Documentation

Browse queue operations, configuration, compatibility, and FAQs.

Billing and refunds

Purchases are managed by WooCommerce.com through your marketplace account.

Send a request

Useful detail gets you a useful answer.

  • WordPress, WooCommerce, and ProdQueue versions
  • Your configured trigger and completion setting
  • The product type and exact order-status sequence
  • Relevant order notes, with customer details removed

Please do not submit passwords, API keys, payment information, or unredacted customer data.

Online support is temporarily unavailable

The security check is not configured for this deployment. Please email support@prodqueue.com and do not include passwords, API keys or customer information.