No jobs were created
- 1Confirm ProdQueue is active and the product has production tracking enabled.
- 2Check that the order moved into the configured trigger status after the plugin was active.
- 3Confirm the order contains a supported simple or variable product.
- 4Review the WooCommerce order notes for ProdQueue events.
- 5Enable logging, repeat with a test order, and include the relevant log details in your support request.
Attributes are missing
Edit the product and confirm the required attributes are selected in its ProdQueue settings. Existing jobs preserve the data captured when they were created; test changes with a new order.
The order completed too early or not at all
Review the automatic completion setting and confirm every job attached to the order has the expected status. Disable automatic completion if packing or shipping must happen after production.
Duplicate jobs
Check the order panel before creating jobs manually. If another extension repeatedly moves orders in and out of the trigger status, reproduce the sequence on staging and send the order notes with your support request.
What to include with a support request
- WordPress, WooCommerce, and ProdQueue versions.
- The configured trigger and automatic order completion settings.
- Product type and the exact order-status sequence.
- Relevant order notes and logs with customer data removed.
- Whether the issue reproduces on staging with other extensions disabled.